Managed Support

Networks, security and a helpdesk that stays up.

Monitored 24/7, with our own engineers on-site — not a call-centre script.

Request a site assessment See Products

Capabilities

Six areas we take responsibility for

Networks & Connectivity

Structured cabling, switching, enterprise Wi-Fi, VPN and multi-site links that hold up under load.

Cybersecurity

Firewalls, endpoint protection, access control, email security and staff awareness training.

Servers & Cloud

On-premise, hosted or hybrid — specified, deployed, patched and monitored.

Backup & Recovery

Automated offsite backup with a recovery plan that has actually been tested, not just written.

Hardware & Software Supply

Workstations, laptops, printers, licences and peripherals, correctly specified for the job.

Managed IT Support

Helpdesk, remote and on-site support under a response-time agreement.

Built for here

Designed for load-shedding and unreliable links

We design assuming power will cut and the link will drop — because both will.

UPS and inverter sizing calculated from your real load profile
Automatic failover to a secondary internet provider
Graceful shutdown so servers never lose data on an outage
Offline-capable workflows for field and branch sites
Local spares held, so a replacement is hours not weeks

Request a site assessment Talk to Sales

4-hour response

Standard SLA for critical faults in Harare.

Tested recovery

We restore from backup in front of you, quarterly.

On-site engineers

Our own staff, not a call-centre script.

Monitored 24/7

You hear about a disk failing before users do.

FAQ

Questions we get asked

Yes. We start with a site assessment documenting what exists, what is at risk and what needs attention first. You get that document whether or not you proceed with support.

Often the best arrangement. We handle infrastructure, security and escalation while your internal person owns day-to-day user support. Roles are written into the agreement so nothing falls between us.

Monthly, based on user count and site count, from around US$18 per user per month for standard cover. Assessment and remediation are quoted separately so you are not paying for our onboarding effort forever.

Yes, with a written specification and warranty terms. We will also tell you when the cheaper model is genuinely sufficient rather than always quoting the top of the range.

Business email compromise does not check your headcount. The most common loss we see is an invoice paid to a hijacked email thread — preventable with controls that cost very little.