Research & Evaluation

Process evaluations

Follow the work.
Find the friction.

Look closely at how a programme is delivered, where it slows down and what needs attention.

01

Plan

Intended delivery

02

Deliver

What happens in practice

04

Improve

A practical change

Illustrative framework · the approach is agreed for each project.

From delivery to learning

A closer look at
how the work works.

We compare the intended delivery model with real practice through process mapping, records review and conversations with those involved. The result is a clear account of bottlenecks, their causes and practical improvements.